Refund policy

Returns and cancellations
Shekoni is a trading name of XVI Holdings Ltd, 124 City Road, London EC1V 2NX. If anything is wrong with your order, email info@shekoni.co.uk and we will put it right.

Unopened jars
Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of receiving it, for any reason. You then have a further 14 days to send the goods back. Jars must be unopened with the tamper seal intact.
Return postage is your cost unless the item was faulty, damaged or not what you ordered. We refund within 14 days of receiving the goods back, to the original payment method, including the standard delivery charge you paid on the outward leg.

Opened jars
Once the tamper seal is broken we cannot accept a return, for food hygiene reasons. This does not affect your rights if the product is faulty.
Damaged or faulty
Glass does not always survive a courier. If a jar arrives broken, leaking, or with a seal that has failed, send a photograph to info@shekoni.co.uk within 48 hours of delivery and we will replace it or refund you in full. You will not need to return it.
Do not eat anything from a jar whose seal has failed.

Wrong item
If we send the wrong product we cover return postage and either replace it or refund you in full.
How to start a return
Email info@shekoni.co.uk with your order number and what you would like to happen. We will reply with the return address. Please do not post anything back before contacting us.
Your statutory rights are not affected by this policy.